How can we help?

Online / Over the Web

Brought Over From FAQ Under Category

Articles

TaxAct Xpert Support

While working on your taxes using TaxAct, you have the option to promptly engage with one of our credentialed tax experts. Open your return in TaxAct. Click Get Live Tax Advice in the top right corner. Select the level of service that you want by choosing Chat or Speak under either Xpress Connect or Unlimited […]

State Program Release Dates

TaxAct State Editions Anticipated release dates for TaxAct State Editions are listed below, with most releasing in January. For more details about forms available in each return type, go to https://www.taxact.com/forms.  For more information on state release information, including updates on the availability of forms to print, see State Program Updates. 2025 Alabama Anticipated Release […]

TaxAct Software For Previous Years

You can purchase an edition of the TaxAct program for the current and two prior tax years. To get started, go to the Prior Year Tax Returns webpage and select which tax year you want to file by clicking the link File 20YY Taxes. Scroll down to see the product options under Online Products or Desktop Products. Once […]

Ordering from Outside the United States

If you live outside the United States of America, you can still order TaxAct software through the website, as long as all of the following are true: You have a valid US address, You have a valid US phone number, You will pay for your order with a US-based credit card. If you are a […]

Consumer Product Offerings

You can use the TaxAct Consumer Edition products Online (using a web browser) or on your Desktop (download the program). We offer a number of programs and packages to fit everyone’s tax filing needs. When you click the links below, they will each take you to a different webpage, and you can click either Online […]

Macintosh Version Availability

At this time, there are no plans to release a TaxAct Desktop product for Mac operating systems. However, Mac users can still complete their tax returns by using TaxAct Online Products, which are fully compatible with most modern web browsers. For details on supported browsers and system compatibility, please visit our System Requirements page.

TaxAct Refer-a-Friend Program

TaxAct Refer-a-Friend Program   What is the Refer-a-Friend Program? The TaxAct Refer-a-Friend Program allows you to earn an Amazon Gift Card for every new-to-TaxAct friend you refer who files a paid federal return. The gift card value depends on the offer at the time of referral. Your friends also save—they receive at least 20% off any paid federal product.   How Does the Refer-a-Friend Program Work? […]

About TaxAct Early Access

The TaxAct® early access program allows you to get a head start on your taxes. If you used TaxAct last year, you can import your data into this year’s return to save time. Go to our Import Last Year’s Return Using TaxAct Desktop FAQ for more information. You can also enter preliminary tax information to […]

Release Dates of TaxAct Editions

To reflect all of the changes to the IRS’s ever-changing tax code, all TaxAct software packages are updated on a regular basis. We release TaxAct federal programs in Early Release and Final versions.  As a TaxAct customer, you can download the latest versions of your TaxAct software from within your account. Use the table below […]

Email Notification When Forms Become Available

To request an email notification for when a form becomes available, follow the steps below. Online From within your paid TaxAct return, click the Print Center drop-down, then click Return, and then click Print. The Print Center window will display a list of forms that are not available at this time. Click Sign up to […]

Using Bookmarks in TaxAct

TaxAct allows you to bookmark the exact page you are on in the Q&A view so that you can easily find it later. To use the bookmark feature: From the interview question within your return that you wish to bookmark, click the bookmark icon to the right of the question title (the icon will change color). When […]

TaxAct Online vs. TaxAct Desktop (Download)

TaxAct® has two different types of products that allow you to prepare, print, and e-file your Form 1040 tax return: TaxAct Online and TaxAct Download. With TaxAct Online, you can add multiple returns to your account; therefore, a whole family can access their returns from the same account. You will access the account and return(s) […]

IRS limit on electronically filed tax returns

The IRS imposes a limit of five on the number of tax returns that you may file electronically (“e-filing”). This limitation is imposed by the IRS, not by TaxAct. Note: The IRS imposes the five-return limit specifically on electronically filed returns. If you reach the five-return e-file limit, you may submit paper copies of any additional tax returns. […]

Do I need a new TaxAct Account for each return?

Good news – we’ve made tax time even easier from now on. From your TaxAct Account, you’ll be able to create, edit and access all of your TaxAct Online returns for 2014 and forward. You can also see the status of all your returns and federal refunds after e-filing, and update your account information in […]

State Part-Year/Non-Resident Form Availability

TaxAct supports the filing of Part Year/Non-Resident returns for all states that require an individual income tax return. You can find a listing of each of the 1040 state programs by visiting our state release list. To determine if TaxAct supported Part Year or Non-Resident filing for a previous year, please see our Previous Years page and […]

Which TaxAct Online Version is Right for You?

Which version of TaxACT Online is right for you? There are 3 different versions to choose from – see which one is right for you. Comparison Chart TaxACT Online Ultimate Bundle The Best Value! Includes both TaxACT Online Deluxe & State—in one valuable package! Includes all the features of TaxACT Online Deluxe, including one FREE […]

Why Does TaxAct Look Different?

The TaxACT Online 2014 program features a cleaner interface to make navigation easier and tax preparation faster for you. We’ve also introduced a simple, more convenient way for you to use TaxACT from now on. Rather than create a new Username and Password for your TaxACT Online return each year, you’ll now have one, secure […]

TaxAct DocVault

DocVault is TaxACT’s free companion app for saving and organizing tax documents and information. The mobile app is available in iTunes and Google Play. You can use DocVault throughout the year to create encrypted digital copies of: Tax returns, W-2s, and other tax forms Receipts, invoices, and other supporting tax documents (for example, information supporting credits […]

LegalAct Will

LegalACT allows you to quickly and easily create a Last Will and Testament without the hassle or excessive cost of going to a lawyer.  If you choose to purchase a LegalACT Will in TaxACT, you will receive a confirmation email containing a voucher code to use at LegalACT.com. If you e-filed your return, you can also […]