Troubleshooting TaxAct Installation Issues
I downloaded the program file but can’t find it on my computer. How do I find it?
Try any of the following:- Repeat the download process,
- Use keyboard shortcut CTRL+J in your web browser, or
- Find the Downloads menu item or icon on your Web browser.
Why am I getting an error when clicking on the installation file?
A temporary or partial file may have been created during the download process due to connection issues. This is usually designated with something added to the filename, such as “_part.” To avoid this problem, check your browser for progress messages, set your browser to run downloads directly, or use a different browser.Basic Troubleshooting Steps
If you downloaded the TaxAct program but the installation won’t start when you click the [filename].exe, the file may have been corrupted during download. To resolve this issue, Delete the corrupted file from your downloads folder.
- If you need help finding your downloads folder, visit our Finding Download to Install FAQ.
After deleting the file, try these options:
- Re-download the program from the TaxAct website. A fresh download may resolve the issue.
- Use a different browser to access the TaxAct website and download the file again.
- Adjust your browser settings to manually select a save location before downloading.
- Check your internet connection to ensure a stable download process.
- Choose “Run” instead of “Save” if your browser provides this option during the download.
Advanced Troubleshooting Steps
If the issue persists, your operating system or security software may be interfering with the installation:
- Run the installer as an administrator:
- Download the file again, right-click the download at the bottom of your screen, and select Run as Administrator.
- Adjust file properties:
- After downloading, locate the file in your downloads folder, right-click it, and select Properties.
- Ensure that Read-Only is unchecked and Unblock is checked.
- Verify Windows permissions:
- Ensure your Windows settings allow you to install software on your device.
Need Further Assistance?
If these steps don’t resolve the issue, the problem may be related to your browser, operating system, security software, or hardware settings. Unfortunately, TaxAct cannot control these settings. For further assistance, please contact your device’s support center.