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Help Center  >  Desktop Users

Forgot Customer ID and/or Associated Password

We have made some changes for tax year 2015 for help protect your TaxAct Account.

Previously, customers who ordered TaxAct’s download software were assigned a Customer ID. In tax year 2015, we will ask you to update your account with a new username and password to comply with enhanced industry-wide security requirements.

If you have forgotten your Customer ID or the associated Password, follow the instructions below.

If you do not have a Customer ID, follow these instructions instead.

Forgot Username

  1. Go to the TaxAct Account sign in page and click Forgot Username.

  2. Enter your TaxAct Account email address in the “Forgot Username” popup window and click the Send Email button.

  3. You will receive an e-mail from TaxAct [reply@taxact.com] with all Customer IDs and Usernames associated with your e-mail address. Hint: Check your Junk folder if you don’t see the email in your Inbox.

  4. Go to the TaxAct Account sign in page and enter your username and password.

Forgot Password Associated with Your Customer ID

  1. Go to the TaxAct Account sign in page and click Forgot Password.

  2. Verify that the Customer ID is correct, and enter the verification code as it appears on the page. Click the Send Email button.

  3. You will receive an email from TaxAct Customer Support [support@taxact.com] with a link that you must click on to reset your password.

    Hints:

    • Check your Junk folder if you don’t see the email in your Inbox.
    • If the link does not work by clicking on it, you may need to copy the entire web address and paste into your browser’s address bar.
    • The link may expire. If you need a new link, simply repeat Steps 1, 2 and 3 above.

  4. Clicking on the link in the email will bring you to a “Reset Your Password” page. Enter your new password twice and click Reset Password.

  5. If your password is accepted, you will see a confirmation message. Click the My Account Sign-In link and enter your Username (or Customer ID) and new Password. If you have not already done so, you will be prompted to update your account.