Account Locked or Invalid Attempts After Updating Password
When TaxAct registers too many invalid sign-in attempts to an account, that account is temporarily disabled to protect its owner’s privacy. If you’ve entered incorrect sign-in information too many times, you can:
- Wait 15 minutes, then sign in with the correct credentials.
- Reset your password.
For security purposes, the members of TaxAct’s Customer Service & Support team do not have access to your passwords.
If you are still experiencing issues with your password, there are some troubleshooting steps you can take.
- When typing your password, make sure to activate the eye icon in the password field to see the password as you type it.
- Make sure you’ve disabled caps lock and number lock.
- Try signing in to your account from a different browser, or in an “incognito” window.
- Try signing in to your account from a different device.
- Don’t use auto-fill. Enter your password manually.
- Check these settings on your device, which can sometimes interfere with passwords:
- Auto-correct
- Password management
- Security software