TaxAct Xpert Support
While working on your taxes using TaxAct, you have the option to promptly engage with one of our credentialed tax experts.
- Open your return in TaxAct.
- Click Get Live Tax Advice in the top right corner.
- Select the level of service that you want by choosing Chat or Speak under either Xpress Connect or Unlimited Access.
- Click Continue and enter your question/information.
- If you chose Chat, you will be connected to the Xpert without leaving your browser window. If you chose Speak, enter your question, phone number, name, and email address. Then click Confirm Call with Tax Expert and they will give you a call!
See https://www.taxact.com/tax-xpert-assist for detailed information and pricing.
Frequently Asked Questions
Who are the tax experts?
Our team of tax experts are all credentialed and come with years of experience. You can be confident in knowing they bring their expertise to your tax filings.
How many times can I talk to a tax expert?
You can contact our tax experts as many times as you need during your filing experience for each return with Xpert Assist. Assistance for tax year 2025 returns is available until October 31, 2026.
Can I chat online with a tax expert?
When chat is available, you’ll see an option to start a conversation right on the page. Our friendly tax experts are here to help guide you through your filing process.
Chat availability can vary depending on the time of day, how many experts are online, and how many people are reaching out. We do our best to be there when you need us and will always offer chat whenever we can without compromising the quality of our support.
Can I add Xpert Assist to a prior year return?
At this time, Xpert Assist Unlimited Access is available only for the current tax year’s return.
When can I talk to a tax Xpert?
Hours of operation are listed at the bottom of the Xpert Assist window. Also, see our Support Contact page.
Tax Guidance