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Updating Your Credit Card Information

To update your payment information, follow these steps: Sign in to your TaxAct Account online. Click Orders & Downloads. Select the blue link update credit card information (you may need to scroll down). Click the Order ID and follow the on-screen instructions to update your payment details. This option may not be available for all […]

Upgrading Your TaxAct Software

To upgrade to a different TaxAct product, follow the steps below. Steps vary depending on whether you use the Online or Desktop program. Online Dashboards Open your TaxAct return. In the navigation pane on the left, click Resources. Under My Return, click the Upgrade Options tile. Locate the name of the TaxAct software you’d like to […]

State Program Release Dates

TaxAct State Editions Anticipated release dates for TaxAct State Editions are listed below, with most releasing in January. For more details about forms available in each return type, go to https://www.taxact.com/forms.  For more information on state release information, including updates on the availability of forms to print, see State Program Updates. 2025 Alabama Anticipated Release […]

TaxAct Software For Previous Years

You can purchase an edition of the TaxAct program for the current and two prior tax years. To get started, go to the Prior Year Tax Returns webpage and select which tax year you want to file by clicking the link File 20YY Taxes. Scroll down to see the product options under Online Products or Desktop Products. Once […]

“Not Released” Download Message After Purchase

TaxAct Federal Desktop programs are available in early and final release versions. The early release version is usually released in late October for Professionals and December for Individual Consumers. The final versions of our Federal 1040 software programs are typically released in early January. The state modules begin releasing in early January and can continue […]

Ordering from Outside the United States

If you live outside the United States of America, you can still order TaxAct software through the website, as long as all of the following are true: You have a valid US address, You have a valid US phone number, You will pay for your order with a US-based credit card. If you are a […]

Consumer Product Offerings

You can use the TaxAct Consumer Edition products Online (using a web browser) or on your Desktop (download the program). We offer a number of programs and packages to fit everyone’s tax filing needs. When you click the links below, they will each take you to a different webpage, and you can click either Online […]

Release Dates of TaxAct Editions

To reflect all of the changes to the IRS’s ever-changing tax code, all TaxAct software packages are updated on a regular basis. We release TaxAct federal programs in Early Release and Final versions.  As a TaxAct customer, you can download the latest versions of your TaxAct software from within your account. Use the table below […]

Resubmitting E-File with New Credit Card Number

You will need to complete the filing steps again, and enter different credit card information: From within your TaxAct return (Online or Desktop), click Filing (on smaller devices, click in the top left corner of your screen, then click Filing). On the screen titled Paper/E-Filing – Federal Balance Due Options, click the circle next to […]

TaxAct Product Guarantees

TaxAct offers product guarantees for each of our product formats, online and download: Guarantees for TaxAct Online $100k Accuracy Guarantee (consumer 1040, 1065, 1120, and 1120-S products only) Maximum Refund Guarantee (consumer 1040 products only) Satisfaction Guarantee Guarantees for TaxAct Download $100k Accuracy Guarantee (consumer 1040, 1065, 1120, and 1120-S products only) Money-Back Guarantee Maximum […]

TaxAct Online vs. TaxAct Desktop (Download)

TaxAct® has two different types of products that allow you to prepare, print, and e-file your Form 1040 tax return: TaxAct Online and TaxAct Download. With TaxAct Online, you can add multiple returns to your account; therefore, a whole family can access their returns from the same account. You will access the account and return(s) […]

How to Enable Cookies

A cookie file is used to identify you while you are using a site and when you return to a Web site. The cookie file is written to your hard drive and you can delete it at any time. A cookie file only contains the following information: that you visited the Web site the time […]

Account Update for Customer ID Users

The next time you sign in with the Customer ID / Password combination the TaxAct website will prompt you to update the account. This update is to make the sign in process more convenient and secure; therefore, you will be prompted to create a Username which will replace the Customer ID.  The information below should assist you in […]

No State Software After Bundle Purchase

One TaxAct® State Edition is included with TaxAct Desktop/Download Deluxe, Premier, and Self Employed Editions. When you order a Federal Edition program, you choose which state to include. The Federal and State Editions are downloaded separately, so it is possible to download just the Federal program initially. To download your purchased TaxAct State edition: Sign […]

State Part-Year/Non-Resident Form Availability

TaxAct supports the filing of Part Year/Non-Resident returns for all states that require an individual income tax return. You can find a listing of each of the 1040 state programs by visiting our state release list. To determine if TaxAct supported Part Year or Non-Resident filing for a previous year, please see our Previous Years page and […]

Order Processing Times

Download Purchases: For the purchase of any download product, if the program has been released, it is available as soon as payment is received. If you used a credit card your product will be immediately available for download. For check or money orders, your download will become available when your check or money order is received […]

Requesting Unlock Code

You will be prompted for an unlock code if you are using the Free Federal Edition of the software and are attempting to access a TaxACT Deluxe only feature.  To continue using the Free Federal Edition (without using the Deluxe only features), you can just click the cancel or unlock later button when you are asked […]

TaxAct Deluxe Edition with Five Federal E-Files

Download versions of TaxACT Deluxe include one free federal e-file with the option of e-filing up to four additional federal returns for $9.99 each. Download 2014 Deluxe owners now have the option of purchasing TaxACT Deluxe with five federal e-files for one low price: TaxACT 2014 Deluxe + 5 federal e-files = $19.99 TaxACT 2014 […]

Shipping & Handling Charges – CD-ROM

Select your product below to see the applicable CD-ROM shipping and handling charges. If you are unsure of whether you ordered the CD or the download, you may submit a Customer Service Request Form. There is no extra fee for the download version. You may download as many times as you need by logging in […]

DVD or Download

When you place an order, you have the option to purchase TaxACT as a download or on a CD-ROM. If you choose the CD-ROM, you will be billed an additional charge for shipping and handling. If you ordered a CD-ROM, you may still download if you choose to while you wait for your CD to […]