Overview TaxAct proudly offers Audit Defense, Powered by Drake Software. This offering is a post-filing service that gives your clients (taxpayers) access to credentialed tax experts when they receive an IRS notice, state notice, audit inquiry, or experience tax-related identity theft. For eligible cases, the Audit Defense team assists with case communications and documentation related […]
Overview Beginning with Tax Year 2026, E-Signatures will be offered through TaxAct Professional’s new Client Portals software. While the e-signature experience may look a little different, the new solution is designed to give professional tax preparers more flexibility, lower-cost signature options, and a more integrated client collaboration experience. Signature Options As part of this change, […]
If your preparer has requested approval on one or more files, follow these steps to review and submit your decision: Click Approve File in the email you receive. Log in to your account. Click the Files tab. Under From [Company Name], locate the file. Click the yellow Pending Approval button to review the file, then […]
In TaxAct Pro, click the Portals tab. Alternatively, log in to My Account and click Client Portals. Click the Clients tab. Locate the client in the list and click once to open their Portal details. Tip: You can use the Search bar or click a column header to sort. Click the Client Files tab. Click […]
You will receive an email that says [Firm Name] has requested files. The email includes two links. If the firm entered an optional message, it also appears in the email. The first link is the direct upload link and can only be used once. The second link opens your regular portal login page. To upload […]
The Request Files feature sends an email to the client with a secure link they can use to upload files directly to the To [Company Name] folder without logging in to their portal. The link can only be used one time; however, the client can upload as many files as needed during that upload session. […]
Upload Files Navigate to your preparer’s Client Portals website and locate the Guest Exchange panel. Click Upload Files. The upload screen is displayed. Complete the required information fields. Click Select to browse for the file(s) to upload. Click Upload. A verification window appears. Click Upload again to confirm. An email notification is sent to the […]
The Guest Exchange is a panel that appears on your Client Portals login page. Clients can use this panel to upload files to you or as an alternate way to download guest exchange files from you. Before using Guest Exchange, you must turn it on so it is accessible to you and your clients. Outgoing […]
You have received an invitation to use a Portals account from your tax professional. This article provides an overview of how to use your new portal to connect with your preparer. Activation When your tax preparer creates your portal, you will receive an invitation email. This email contains your username and a link to create […]
The following tabs are client-specific and are visible after opening the client details using these steps: In TaxAct Pro, click the Portals tab. Alternatively, log into My Account and click Client Portals. Click the Clients tab. Locate the client in the list and click once to open their Portal details. Tip: You can use the […]
To download select documents from your clients (taxpayers), follow the steps below. In TaxAct Pro, click the Portals tab. Alternatively, log into My Account and click Client Portals. Click the Clients tab. Locate the client in the list and click once to open their Portal details. Tip: You can use the Search bar or click […]
To upload documents to your clients (taxpayers), follow the steps below. In TaxAct Pro, click the Portals tab. Alternatively, log into My Account and click Client Portals. Click the Clients tab. Locate the client in the list and click once to open their Portal details. Tip: You can use the Search bar or click a […]
New Portal To add a new portal for your client (taxpayer), follow these steps: In TaxAct Pro, click the Portals tab. Alternatively, log into My Account and click Client Portals. Click the Clients tab. Click Add Client on the right. Enter the client’s details in the Add Client window. If this is a business client, […]
Using Client Portals Messenger, you can: Exchange messages with your client. Export a transcript of your conversation with that client. To message your client (taxpayer), follow these steps: In TaxAct Pro, click the Portals tab. Alternatively, log into My Account and click Client Portals. Click the Clients tab. Locate the client in the list and […]
When you purchase Client Portals for TaxAct Pro, you will have access to a new tab within your desktop program. This tab is visible to the Firm owner once your purchase is complete (you may need to log out and log back into the desktop program to see the new tab). Edit Access To add […]
Client Portals has the features you need to provide appointment-free tax preparation. The following guide will walk you through the steps for purchasing, configuring, and using your new Client Portals subscription. If you have not purchased, review product information in Professional Editions: Client Portals – Overview or visit the Client Portals product page. Purchasing You […]
Client Portals (Powered by Drake Software) provides a secure client file exchange, allowing preparers and their clients to exchange confidential tax documents securely and conveniently. It is web-based and works with most browsers and computers. Since it is a paperless document exchange, preparers spend less time printing, faxing, emailing, or mailing returns and other documents […]
Once you receive your order confirmation, you can download and install your TaxAct Desktop program. The steps vary depending on whether you are an Individual (Consumer) or a Professional. TIP You can also download and install previously purchased software at no additional charge by following the steps below. Individual (Consumer) Steps To access the download […]
Go to our Access Prior Year Tax Returns webpage for a list of available Online and Desktop programs for previous years. Note: TaxAct does not provide archived copies of returns filed through the TaxAct Desktop or TaxAct Professional Editions. If you no longer have access to your saved return file, you can receive a copy […]
New Customers There are multiple options available to accommodate the specific needs of your tax practice. See https://www.taxact.com/professional/products/pricing for detailed package and pricing information. Once you determine the type of returns you’ll be preparing and how many users you need (Single User or Multi-User), choose the edition or bundle that fits your practice and click Pre-Order. […]
What are the documents I can e-sign? You may sign E-File Authorization forms for 1040, 1065, 1120S, and 1120 returns; states supported signature forms; and the bank application. In addition, you may upload PDF documents to sign. How do I know which states support E-Signature? The following states support E-Signature: Alabama, Arizona, Arkansas, California, Colorado, […]
To update your payment information, follow these steps: Sign in to your TaxAct Account online. Click Orders & Downloads. Select the blue link update credit card information (you may need to scroll down). Click the Order ID and follow the on-screen instructions to update your payment details. This option may not be available for all […]
You can e-file extension requests for a group of eligible individual taxpayers by following the steps below. Open the Client Manager. Select the clients you want to include: Click the first client, then hold CTRL and click additional clients. Right-click on one of the selected clients and choose E-File > 1040 Extension (Batch). Alternatively, click […]
To access or print the application summary, follow these steps: Go to https://www.irs.gov/tax-professionals/e-file-provider-services . Log in to your account. Steps vary depending on which login type you use with IRS. Select your organization from the choices given and click Submit. Read and accept the Terms of Service. You will be redirected to the External Services […]
TaxAct State Editions Anticipated release dates for TaxAct State Editions are listed below, with most releasing in January. For more details about forms available in each return type, go to https://www.taxact.com/forms. For more information on state release information, including updates on the availability of forms to print, see State Program Updates. 2025 Alabama Anticipated Release […]
Tax return preparers who prepare all, or substantially all, of a federal tax return for compensation are subject to certain requirements including registration in the IRS PTIN Requirements for Tax Return Preparers webpage. The Preparer Tax Identification Number (PTIN) is mandatory for all paid preparers since January 1, 2011. Tax preparers must pay a fee […]
Below are the top FAQs for signing into your account: Sign-In Instructions (Online or Desktop) Recover Your Account (Locked or Disabled) If you can no longer access the phone number or email address on your account, use the “alternative verification” steps detailed in the above FAQ. Manage or Update Account Information (Name, Address, Username, or […]
You can purchase an edition of the TaxAct program for the current and two prior tax years. To get started, go to the Prior Year Tax Returns webpage and select which tax year you want to file by clicking the link File 20YY Taxes. Scroll down to see the product options under Online Products or Desktop Products. Once […]
The TaxAct mobile app is now available for iOS and Android users! Visit the Apple App Store or the Google Play Store, search for TaxAct, and download the app to your device. Once installed, sign in using the same username and password you use on the TaxAct website.
All TaxAct Customer Support: (319) 373-3600 Tax Professional Support: (319) 731-2682 Refer to our Contact TaxAct Service & Support page for support hours.
Form 2848, Power of Attorney and Declaration of Representative, is used to authorize an individual to represent the taxpayer/corporation/partnership before the IRS. The authorized individual must be eligible to practice before the IRS. This power of attorney authorizes the representative to perform duties such as signing consents, extending the time to assess tax, recording the […]
Preparer Notes can be used by the paid preparer, electronic return originator, or taxpayer to provide additional, voluntary information related to the Form 1040, but it is not required to attach it. These notes are added to the return in the same area where the Election Explanations and Regulatory Explanations are entered. Online Dashboards From […]
The IRS has an annual maintenance period (called a “blackout”) during which certain types of returns are not accepted electronically. This is also referred to as the e-filing shutdown or cutover schedule. Individual Returns The individual shutdown for tax year 2024 began on Friday, December 26, 2025 at 11:59 am EST. The IRS began accepting […]
TaxAct Federal Desktop programs are available in early and final release versions. The early release version is usually released in late October for Professionals and December for Individual Consumers. The final versions of our Federal 1040 software programs are typically released in early January. The state modules begin releasing in early January and can continue […]
To delete a return, follow the steps below. If you want to delete a single form, go to our Desktop Versions – Deleting Form, Schedule, Document Received, or Worksheet FAQ. Consumer Desktop Navigation Instructions From within your TaxAct Desktop program, open a return you want to keep (an open return cannot be deleted). Create a new return […]
Each time you sign in, you may be prompted to verify your identity via a 6-digit verification code sent by text (standard text rates apply), email (only if you do not receive the code via text), or using an authenticator app. This extra layer of protection ensures only you can access your account. To choose how to […]
Follow these steps if you have forgotten your password: Click Sign In at the top-right of the TaxAct website. On the Sign In screen, enter the username, email address, or the mobile phone number associated with your TaxAct account. Click Sign In. On the Sign in with Password screen, click I forgot my password. A […]
The IRS may reject your tax return if you did not include information about your Advanced Premium Tax Credit on IRS Form 8962 from the federal healthcare marketplace. This occurs when the IRS database shows that you should have provided this information (whether this is accurate or not). If you did receive Form 1095-A showing […]
Below you will find links to the websites and/or forms for each state to request a copy of your state return or transcript. Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | District of Columbia | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | […]
Form 4868 is used to request an extension of time to file an individual tax return, Form 1040. Generate and FileTo generate and file Form 4868, follow the steps below. NOTES: Form 4868 is only an extension of time to file, not an extension of time to pay any amount due. If you expect […]
To have your preparation fees deducted from your client’s refund, you must apply to work with a TaxAct partner bank who offers this service. To start the application, log into your TaxAct account and click on Bank Enrollment. Once your application is accepted, you can offer your clients the option to pay their fees via their […]
Your account will be temporarily locked or disabled after multiple failed sign-in attempts. To regain access, either: Wait 15 minutes and try again Recover your password (steps below) Ensure that you are using the correct username. Password Troubleshooting If you have issues signing in: Double-check password spelling (use the “eye” icon) Turn off caps lock […]
Each time you sign in, you are prompted to verify your identity via a 6-digit verification code sent by text (standard text rates apply), email (only if you do not receive the code via text), or using an authenticator app. This extra layer of protection ensures only you can access your account. To choose how to […]
Online Sign In Go to Sign In Enter your username. Select Remember this device if using a private device. Click Sign in. Complete the ReCAPTCHA. Enter your password and click Continue. Enter the verification code to complete sign-in. See Related Links for details. NOTE: You must use the online sign in to manage or update account […]
In accordance with the IRS guidelines set forth by the IRS Safeguards Program and the Security Summit, TaxAct Professional account passwords expire every 90 days. If you recently received an e-mail notifying you that your password will expire within seven days, you may follow the instructions below. To reset your password before it expires: Sign […]
TaxAct supports the use of several different third-party authenticators. For common issues that arise during verification, please see the troubleshooting links for each authenticator below. Duo Mobile https://guide.duo.com/common-issues Authy (mobile devices only) https://help.twilio.com/categories/19752372315419 Google Authenticator https://support.google.com/accounts/answer/185834?hl=en Microsoft Authenticator https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-using-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3
If you re-file a return after it was initially rejected, the TaxAct program may prompt you to enter a credit/debit card number, even if you already paid when you first filed. You will not be charged again if: The primary identification number remains the same (Social Security Number (SSN) for personal tax returns or Employer […]
When you purchase prepaid or unlimited e-filing, that purchase is assigned to your account. When you sign into TaxAct with the username and password associated with that account, your Practice ID should automatically be added to your Preparer Information. To enter the verification information for your e-filing: From within your TaxAct Professional Edition program, click […]
You can complete Form 4868 within your TaxAct Professional Edition program by following these steps: Open the client’s return. Click on the Filing tab and select File Extension. For the question Would you like to complete a Federal Extension?, click Yes. Follow the walk-through Complete Form 4868 or Estimate My Tax (prior to completing Form 4868). […]
If you live outside the United States of America, you can still order TaxAct software through the website, as long as all of the following are true: You have a valid US address, You have a valid US phone number, You will pay for your order with a US-based credit card. If you are a […]
You may be required to include additional files with your return. If you are, you’ll be prompted to attach those files during the e-filing process. Check the Federal and State sections of the TaxAct program to make sure you’ve added any necessary attachments. How do I add an attachment? Click Add next to an […]
Important Security Updates for the 2024 Tax Season As part of the IRS Security Summit, all professional tax products across the industry—including TaxAct Professional Edition solutions—must comply with enhanced security requirements to better protect both your data and your clients’ information. To meet these standards, TaxAct Professional has implemented the following multi-layered security measures for […]
In order to comply with IRS efforts to prevent fraud and identity theft, TaxAct Professionals must submit a copy of their IRS e-file Application Summary to TaxAct. This one-time verification process needs to be completed for each EFIN used in your organization. Follow the instructions below to submit a copy of your IRS e-file Application […]
As a Professional Preparer, you can choose different options of paying for e-filing with TaxAct Professional software. If you have not already verified your EFIN information with TaxAct, see EFIN Verification Process. Unlimited e-Filing If you decide to purchase a professional bundle, unlimited e-filing is included. Pre-Paid e-Filing If you are interested in Pre-Paid e-filing, contact […]
To order a state module for your TaxAct Desktop program: Log in to your TaxAct Professional program. At the top, click Online, then click Order State Program. This launches the TaxAct website. Add the necessary state to your shopping cart and complete your purchase. While still logged into the website, from the Navigate menu, select Orders […]
At this time, there are no plans to release a TaxAct Desktop product for Mac operating systems. However, Mac users can still complete their tax returns by using TaxAct Online Products, which are fully compatible with most modern web browsers. For details on supported browsers and system compatibility, please visit our System Requirements page.
Due to maintenance and compatibility concerns, TaxAct no longer provides software for tax years prior to 2022. Filing a Return for 2021 or Earlier: Visit the IRS website to print the necessary tax forms for your specific tax year. For additional assistance, contact the IRS at 800-829-1040.
To help prevent identity theft, protect our tax professional customers, and comply with IRS regulations, you will be required to sign in each time you open the software, and again after 30 minutes of inactivity or every 24 hours—whichever occurs first. These requirements are part of the IRS Security Summit initiatives and apply to all professional tax software solutions across the industry, including TaxAct […]
The installation process for TaxAct Professional Editions has been simplified. The TaxAct Professional Installer will download and run the installation for all your products at once. The installer will also let you know which products are not yet available. When they become available, we’ll let you know. You need a TaxAct Professional account to sign […]
If you receive a corrected form after you’ve already entered the information, it’s easy to fix before you file. You simply need to update the form entries you previously made to match the corrected information you received. If you’ve already filed your return and need to make corrections, you need to file an amended return […]
All TaxAct products can be purchased on our website. Product offerings include: Individual (Form 1040): To order the TaxAct online program, go to our TaxAct Online Products webpage. To order the TaxAct download/desktop program, go to our TaxAct Download Products webpage. Business (Forms 990, 1041, 1065, 1120, or 1120-S): To order the TaxAct business programs, […]
If a page fails to load or you experience difficulties signing in to your account, it can be caused by your web browser cache (temporary browsing data for helping pages load more quickly the next time you access them). Clearing your cache will most likely resolve the issue. Before clearing your cache, close all other […]
To check your EFIN status within your account: Sign in to your TaxAct account online, then click Practice Administration. Click the EFIN Verification dropdown to see your EFINs and statuses. If you see an item that says “Verified,” your EFIN is verified and you do not need to resubmit. You do not submit each year, […]
Once the IRS accepts an e-filed return, they do not provide us further information regarding when the refunds are mailed or direct deposited. See Refunds – IRS Questions and Answers for details. Note that any link in the information above is updated each year automatically and will take you to the most recent version of […]
TaxAct now includes the ability to convert previous year 1040 ProSeries, TaxSlayer Pro™, and Taxwise® client data. Below are some Frequently Asked Questions: What types of returns are converted to TaxAct? ProSeries 1040 Individual (all files ending with .23i or .23I extension), TaxSlayer 1040 Individual (all files ending with .23.ir_ extension), and TaxWise 1040 Individual […]
How do I check the status of my client’s refund? Once the IRS accepts an electronically filed TaxAct return, they provide no further information to TaxAct regarding the issuance date of any refund. However, there are a few ways to check on the status of a refund. Read our article about checking the status of a […]
If you choose the Online Network option in the TaxAct® Enterprise Edition Setup Wizard, you have the ability to share and access files without the need for a local network. The Online Network option allows you to store and share files between multiple users and all files are saved to TaxAct’s secure servers. To use this […]
If you choose the Local Network option in the TaxAct® Enterprise Edition Setup Wizard, you need to have an existing local network already in place. Typically, a local network centers around a server in your office which stores shared files. Users access those files from their individual workstations, but do not have copies of the […]
During times of high volume, there may be slow response or timeouts with Electronic Filing Manager or Pro Reports because there are many customers checking statuses at the same time. To reduce the likelihood that you will experience these issues, narrow your search criteria so the program doesn’t need to search through as many files. […]
For an overview of features for the Professional Editions for Professional Preparers listed below, please visit our TaxAct Professional Tax Software website. Professional 1040 Professional 1040 State Professional 1065 (Partnerships) Professional 1065 State Professional 1120-S (S-Corp) Professional 1120-S State Professional 1120 (C-Corp) Professional 1120 State Professional 1041 (Estates and Trusts) Professional 1041 State (Limited states […]
To reflect all of the changes to the IRS’s ever-changing tax code, all TaxAct software packages are updated on a regular basis. We release TaxAct federal programs in Early Release and Final versions. As a TaxAct customer, you can download the latest versions of your TaxAct software from within your account. Use the table below […]
TaxAct Pro users can download and save PDF versions of all of their clients’ tax returns. Prior to Tax Year 2023 To download your clients’ tax return data from your TaxAct Pro account: Sign in to your TaxAct Professional app. In the top menu, click Preparer > Print Returns. In the Client Returns tab of […]
To include the domestic filing exception notification with each partner’s Schedule K-1 (Form 1065): From within your TaxAct return (Online or Desktop), click Federal (on smaller devices, click in the top left corner of your screen, then click Federal). Click the Pass-Through Items dropdown, then click Foreign Transactions. Continue through the interview process until the interview […]
WebView2 Troubleshooting 1.Log in to machine as AdminUser 2.Navigate to the Download the WebView2 Runtime page on Microsoft’s website and select x64 under Evergreen Standalone Installer 3.Open up a file explorer window (You can click on the yellow folder on your taskbar, or follow the instructions below). 1.Press the Windows Key + R. […]
If you receive an error message when installing WebView2, this may be caused when the update to WebView2 is done by the Managed User and not the Admin User. To correct the error, update as the Admin using the following steps. Log in as Admin User. Navigate to the Download the WebView2 Runtime page on […]
TaxAct Professional customers can update information within their TaxAct account by signing into their account here: https://www.taxact.com/auth/. If you would like to update Firm, Preparer or Client information, you must sign-in to your TaxAct Professional Software to make these changes. Important: To the extent your request relates to your clients’ tax return information, such information […]
There is a size limitation of 3 MB total for attachments in the TaxAct Online program (2 MB for the Desktop program). If the file is over the size limit, there are several options to reduce its size. First, confirm how big file is. On a PC: 1. Open File Explorer. 2. Right-click on the […]
Taxpayers who receive certain notices requiring them to send information to the IRS may now upload their documents online through IRS.gov, rather than mail them in. Please note that taxpayers may securely respond to these notices regardless of having an IRS Online Account. The following notices are currently available for electronic upload: CP04, relating to […]
Per the IRS instructions, a 2023 S corporation does not need to complete and file with the IRS Schedules K-2 and K-3 or furnish to the shareholder(s) their Schedule K-3 if each of the following 3 criteria are met: No or limited foreign activity Foreign activity is defined as Foreign income taxes paid or accrued, […]
Prior year Net Operating Loss (NOL) amounts are entered on the Net Operating Loss Worksheet. To access the worksheet Net Operating Loss Worksheet: 1. From within your TaxAct return (Online or Desktop), click Federal (on smaller devices, click in the top left corner of your screen, then click Federal). 2. Click Business Deductions dropdown, then […]
Preparer Notes can be used by the paid preparer, electronic return originator, or taxpayer to provide additional, voluntary information related to Forms 1120, 1120-S or 1065 tax returns, but it is not required to attach them. These notes are added to the return in the same area where the Election Explanations and Regulatory Explanations are […]
If Practice information (Practice name, address, etc.) is not saving successfully when entering it in the Preparer Master Information section of the Professional program, you can try and go through the following steps.Click on Preparer > Master Information > Preparers > Click on the pencil icon beside the preparer’s name > In “Preparer Info” click […]
To access the Attachment Manager in the TaxAct program: From within your Online TaxAct return, click Filing to expand, then click E-file My Return. On smaller devices, click in the upper left-hand corner, then click Filing. Select the return(s) you would like to submit, then click Continue. Click I Agree, then click Continue. On the […]
When there are new posts in Notifications, a pop-up notification will appear on your screen. The alert will not disrupt what you are currently working on. If no action is taken, the alert will disappear after ten seconds, or you can close the alert by clicking X in the top right of the notification. To […]
How to successfully file VITA/TCE returns using the TaxAct Professional software: Make sure the preparer completing the return has a valid SIDN (STIN) entered – you can enter the SIDN as the PTIN included in your Preparer Master Information so it flows into the return. On the Basic Information worksheet, select Do not include paid […]
To choose paper filing or e-filing on Federal or State Client Instruction Letter: From within your TaxAct Professional Edition program, on the Client Manager screen, Double-click your client to open their return. Click Preparer in the upper menu bar, then hover your mouse over Instruction Letter, Edit Client Copy, then click Federal to view the letter in Forms View (for the state client instruction letter, […]
To search in Forms Explorer: From within your TaxAct Professional Edition program, Double-click to open a client return (if you are not already in one). In the Forms Explorer window, click the Search Forms field. Type a form number or related word (example: “4868” or “extension”), and Forms Explorer will show the related forms. Click […]
Keyboard shortcuts available in the TaxAct Professional Edition program: Action Command Add Client Return Ctrl + N Add Line Item Details Ctrl + D Back Ctrl + Left Arrow Basic Info Ctrl + T Client Manager Ctrl + B Cut Ctrl + X Document Manager Ctrl + Alt + D Review Alerts Ctrl + A […]
To share software downloads, unlimited or prepaid e-filing, reporting, or services, the Practice Owner has to send an email invitation to another preparer for them to join. The email will include a link for the preparer to create an account or sign into their account, and enter the information provided in the email. To invite […]
To request an email notification for when a form becomes available, follow the steps below. Online From within your paid TaxAct return, click the Print Center drop-down, then click Return, and then click Print. The Print Center window will display a list of forms that are not available at this time. Click Sign up to […]
The Practitioner PIN method allows taxpayers to authorize the Electronic Return Originator (ERO) to enter or generate the taxpayer’s PIN. To set the program to automatically use the Practitioner PIN: From within your TaxAct Professional Edition program, click Preparer in the upper menu bar, hover your mouse over Master Information, then click Preparers. Click the […]
California law requires business entities that prepare an original or amended return using tax preparation software to e-file returns. Failure to e-file will be penalized if the failure to e-file is due to willful neglect and not reasonable cause. The penalty is $100 for the initial e-file failure and $500 for each subsequent failure. Business […]
Print Client Instruction Letter while e-filing: From within your TaxAct Professional Edition program, on the Client Manager screen, Double-click your client to open their return. Click Q&A in the options bar, then click Filing. Click the Circle next to E-File, then click Continue. Continue with the interview process until you reach the screen titled E-filing […]
To set up or edit your practice, preparer, or master information: Click Preparer, then click Master Information from the drop-down. Enter your practice information, then click Continue to Preparer Information. Edit, add, or remove preparers as needed, then click Continue to Master Info. Click Set Up Master Information Now to select preferences for returns, invoicing, […]
There are a couple reasons why the information you entered into your tax return is no longer visible. Information was entered, then the return was imported from the prior year. This overrides any information for the current year. This means current year information would need to be entered again. More than one return was created. […]
The Import Wizard allows you to import prior year master information that you saved locally or online. The first screen you will see upon logging into your TaxAct Professional software will give you the option to import prior year Master Information, if available. To import prior year’s information: From within your TaxAct Professional Edition program, […]
If you receive a red alert for an invalid firm EIN during the Massachusetts e-file steps, you must enter a valid SSN in Preparer Information. To enter a valid SSN in Master Information for a preparer: From within your TaxAct Professional Edition program, click Preparer in the upper menu bar, hover your mouse over Master […]
TaxAct assigns each practice a unique alphanumeric identification code called a “Practice ID” when the software is purchased. If you have multiple preparers in your practice, each preparer will have the same Practice ID. This ID links your software with your TaxAct account and allows all preparers in your practice to share resources. The Practice […]
If you want to add back all of the clients that you deleted or removed from Client Manager, you can rebuild Client Manager. Rebuilding will only add back clients that you deleted or removed from Client Manager, it will not add back clients whose files you deleted in that process. If you’re not sure how […]
The IRS explains the guidelines and provides FAQs for preparers using the Self-Select PIN Method for Forms 1040 and 4868 Modernized e-File (MeF) on its website: The Self-Select PIN Method ( Personal Identification Number ) is one option for taxpayers to use when signing their electronic Form 1040 and Form 4868. The PIN is any […]
When a program is told to expect input in a certain format, e.g. certain alphabet or numeric characters, and it receives something else, it will return the invalid argument error. The most common reason for this error in TaxAct is that it’s receiving input for a language other than English. Make sure Windows Region and […]
Online backup is a manual process unless you use the Professional Enterprise Edition online option. You must perform the operation in your program each time you choose to back up your client returns online: From within your TaxAct Professional Edition program, click File in the upper menu bar, hover your mouse over Backup, then click Client Return(s). Click […]
The online backup service included with the TaxAct® Professional Enterprise Edition for the 2016 tax year had expired on May 1, 2020. You can no longer access your 2016 client data online. Please contact your Professional Edition representative for more information.
All paid tax return preparers must obtain or renew their Preparer Tax Identification Number (PTIN) annually. The PTIN renewal period begins in mid-October and all PTINs expire on Dec. 31. If you must pass the Registered Tax Return Preparer test, do not delay in making your appointment. Learn more about PTIN renewal and CE requirements […]
If you are attempting to mail a paper return and the instruction letter is indicating the return will be e-filed, you can change this information: From within your TaxAct Professional Edition Program, on the Client Manager screen, double-click the client you want to edit the instruction letter for. Click Preparer in the upper menu bar, hover […]
Continuing education (CE) requirements will vary based on your professional designation. Attorneys, certified public accountants, and enrolled agents each have their own CE requirements. Other tax professionals may now participate in the IRS’s Annual Filing Season Program. Click the links below for additional information. Related Links IRS List of Approved Continuing Education Providers CE FAQs: […]
If you entered a zero in the AGI entry field or left it blank, and did not check 2022 AGI was 0 during the e-filing steps, you will receive this Red Alert: Error or Omission: Incomplete Self Select Information Taxpayer You have indicated you wish to file a paperless return; however, the taxpayer’s 2022 Adjusted […]
If you are required by law to electronically file all of your clients’ tax returns, but need an exception to this requirement for a particular return, you should file Form 8948 Preparer Explanation for Not Filing Electronically. This form is available in the TaxAct Professional Edition of the software and is accessed through the Forms […]
If columns are missing or pushed to a different page when you print a report, it may be related to the system default font size. You most likely have increased the Dots Per Inch (DPI) of your system fonts within the Windows Display settings. You can first try this (if you’re using the desktop program): […]
If you file returns for another preparer (or need another preparer to file returns for you), there are a few extra steps to complete in your TaxAct® Professional Edition program. To e-file returns as the Electronic Return Originator, but not as the Paid Preparer: From within your TaxAct Professional Edition program, click Preparer in the […]
To change any of your preparer information that appears on the returns, cover letters, and invoice: In your TaxAct Professional Edition program, click Preparer in the upper menu bar, then hover your mouse over Master Information, then click Preparers. In the window that appears, click the Pencil Icon next to the Preparer Name you want to edit. […]
The TaxAct Enterprise Edition allows preparers to attach and associate documents and images with client returns for record keeping purposes. It allows the attachment of scanned images of client documents (W-2, 1099, etc.). Although this does not automatically import the document into the return, you are able to keep scanned images of client documents with the […]
With your TaxAct Professional Edition program, you can back up client returns and preparer information by following the steps below. Backing Up Client Returns (Local Backup Option) From within your TaxAct Professional Edition program, click File in the upper menu bar, hover your mouse over Backup, then click Client Return(s). Click the circle next to Local, then click Next. Click the Checkbox next […]
To delete an existing client return from your Client Manager window: From within your TaxAct Professional Edition program, click Clients in the options bar to view the Client Manager window (if it is not already visible). Click to select the client return you want to delete. With the client return selected, you may use one of the […]
Restore a Local Backup File From within your TaxAct Professional Edition program, click File in the upper menu bar, hover your mouse over Restore Backup, then click Client Return(s). Click the circle next to Local, then click Next. Click Browse, then navigate to the folder where you saved your backup return, click the folder, then […]
In your TaxAct Professional Edition program, you can import a prior year return when you create a new return or after you create a return. If you have already created a return, you can use either import method. If you are importing when creating a new return, you need to start on the Client Manager […]
To remove the Paid Preparer information from your Form 1040 U.S. Individual Income Tax Return: From within your TaxAct Professional Edition, click Forms in the options bar to view the Forms Explorer (if it is not already visible). Click Federal from the dropdown in forms explorer, and click the Information Worksheets dropdown, then click Basic Information to see the […]
Credit card refund processing time for a TaxAct product vary from 3 to 10 business days depending on your credit card company or banking institution. TaxAct processes refunds for our TaxAct products immediately, but processing time varies between credit card companies and banking institutions. Contact your credit card company or bank to determine when you […]
Various functions for TaxAct Professional Editions are toggled on and off through the Preparer Master Information box: From within your TaxAct Professional Edition program, click Preparer in the upper menu bar, hover your mouse over Master Information, then click General. In the window that appears, you can control the following: Filing/Printing Options Print the preparer’s […]
Various functions for the TaxAct Professional Editions are toggled on and off through the Preparer Preferences dialog box: From within your TaxAct Professional Edition program, click Preparer in the upper menu bar. Click Preferences, then click Miscellaneous, to control the following: Client Manager Display Settings Show preview of selected client information Show only the last […]
Donation Assistant is not available in TaxAct Professional Editions. We appreciate customers’ comments and suggestions as we use these to help determine ways to enhance TaxAct programs each year. A compilation of these comments and suggestions are maintained every season and are reviewed prior to the start of development for the following year’s product. Please […]
To access professional tax materials compatible with the TaxAct program, visit TaxAct Professional Resources. Visit Nelco Office Supplies to access information about obtaining folders, envelopes, and covers for your clients’ tax returns.
When you check for (and run) updates for your TaxAct Professional program, any client returns affected will automatically be updated. When the update is complete, you’ll be prompted to view the Update Summary Report to review which client returns changed due to the update. The steps below allow you to view that report at a […]
The Centralized Authorization File (CAF) number is a 9-digit number assigned to individuals based on the filing of Form 2848, Power of Attorney and Declaration of Representative. Per IRS Instructions for Form 2848 Power of Attorney and Declaration of Representative, on page 4: Line 2. Representative(s) Enter the full name and mailing address of your […]
The TaxAct® Accuracy Guarantee does not cover the Professional Editions. Paid preparers are responsible for reviewing the return for accuracy. If you are signing the return as a paid preparer, the IRS will ultimately hold you accountable for the return’s accuracy. If you determine there is a problem, you can either override the entry or […]
If you are a preparer e-filing returns for the first time, see the following links for helpful information: Handbook for Authorized IRS e-file Providers of Individual Income Tax Returns Become an Authorized e-file Provider Preparers must apply for an Electronic Filing Identification Number (EFIN) in order to e-file. You can contact the IRS e-Help Desk […]
Per the IRS Due Diligence Law webpage: Requirements for paid preparers when claiming certain credits or head of household filing status Under the Internal Revenue Code, a penalty can be assessed against a paid tax return preparer for not meeting due diligence requirements when preparing a return or claim for refund claiming the: Earned income […]
If there are spaces remaining in any of the fields, the TaxAct desktop program interprets those spaces as data (even though you do not see any letters or numbers in that field). To ensure empty fields don’t have spaces in them: From within your TaxAct return (Desktop or Professional), click the data entry field (if a […]
An ERO PIN (Practitioner PIN) is used when a preparer is including Form 8879 IRS e-file Signature Authorization in the submission of a client’s return. The number is created by the preparer following the IRS criteria listed in the IRS Self-Select PIN Method for Forms 1040 and 4868 Modernized e-File (MeF) webpage. What is an […]
To view the Submission ID Number and the status of your e-filed returns: From within your TaxAct Professional Edition program, click Client Manager in the options bar to view the Client Manager screen (if it is not already visible). Click Professional Reports. Click the Refresh Professional Reports icon (Green arrows). The Submission ID Number displayed on […]
You may e-file your clients’ tax returns using either the Self-Select PIN method or Practitioner PIN method (Form 8879 IRS e-file Signature Authorization). Self-Select PIN method (aka Paperless Option) Selecting the Self-Select PIN method means your client(s) will be entering their own PIN numbers directly into your computer (they will also need to provide information […]
Form W-12 IRS Paid Preparer Tax Identification Number (PTIN) Application and Renewal will not be supported in the TaxAct® program as it is not a part of the federal return; however, it is accessible through the IRS website. Form W-12 replaced Form W-7P Application for IRS Individual Taxpayer Identification Number, last used by the IRS […]
The TaxAct® program supports the preparation of business tax returns, but not the employer reporting forms (example: Form 941, Form 944, Form 940, Form 945, Form 8027, or Form 5500). You can access the forms and other information through the IRS: IRS Publication 15 Publication 15 (Circular E), Employer’s Tax Guide Publication 15-A Employer’s Supplemental Tax […]
The TaxAct online products require the latest version of Chrome, Firefox, Microsoft Edge, or version 13 or higher of Safari. TaxAct desktop products require Windows 10 or higher. Go to our TaxAct System Requirements webpage for details.
When you submit your e-filed return, TaxAct immediately begins transmitting the return to the IRS and/or your state tax agency. So, once you submit a return electronically, there is no way to stop or cancel that transmission. If you made a mistake or forgot to include something: If your return is rejected, you can go […]
You will need to complete the filing steps again, and enter different credit card information: From within your TaxAct return (Online or Desktop), click Filing (on smaller devices, click in the top left corner of your screen, then click Filing). On the screen titled Paper/E-Filing – Federal Balance Due Options, click the circle next to […]
TaxAct offers product guarantees for each of our product formats, online and download: Guarantees for TaxAct Online $100k Accuracy Guarantee (consumer 1040, 1065, 1120, and 1120-S products only) Maximum Refund Guarantee (consumer 1040 products only) Satisfaction Guarantee Guarantees for TaxAct Download $100k Accuracy Guarantee (consumer 1040, 1065, 1120, and 1120-S products only) Money-Back Guarantee Maximum […]
To view or edit the Bank Account Worksheet which contains the banking information for direct withdrawal of estimated tax payments: From within your TaxAct Professional Edition program, in your client’s return, click Forms in the options bar to view the Forms Explorer (if it is not already visible). Click Federal from the dropdown in forms […]
Electronic Filing (e-filing) goes through TaxAct® to be transmitted to the IRS. The e-filing module is included in the TaxAct Professional Editions. E-filing with TaxAct is available for Federal 1040, 1065, 1120-S, 1120, 1041, and 990 returns. State e-filing is available for those states that assess personal income tax and for many business and estate […]
To edit the Master Forms in the TaxAct Professional Edition program to include additional information (i.e. Charge By Form, Billing Invoice, Instruction Letter, Partner Letter, or Shareholder Letter): From within your TaxAct Professional Edition program, click Preparer in the upper menu bar. Hover your mouse over Master Information, then hover your mouse over Master Form […]
Individual preparer information can be added and/or modified in the Preparer Master Information dialog box. To quickly edit your information: Click Preparer in the upper menu bar, then click Edit My Preparer Information. To use the preparers tab: Click Preparer in the upper menu bar, hover your mouse over Master Information, then click Preparers. In […]
To authorize the IRS to discuss your return with someone else (for example, a relative or paid tax preparer), you must provide that person’s name, phone number, and PIN (any 5-digit number created by the designee). This information will be entered into the Q&A. Tax professionals should complete the Third Party Designee section on Form […]
In order to obtain the mailing address for your federal or state return, you can go to the the IRS Where to File Paper Tax Returns With or Without a Payment webpage, or check the filing instructions from within your TaxAct return; go to our Print Filing Instructions Online and Desktop FAQ for help. The […]
The IRS imposes a limit of five on the number of tax returns that you may file electronically (“e-filing”). This limitation is imposed by the IRS, not by TaxAct. Note: The IRS imposes the five-return limit specifically on electronically filed returns. If you reach the five-return e-file limit, you may submit paper copies of any additional tax returns. […]
The IRS requires all paid preparers who anticipate preparing and filing 11 or more individual returns during a calendar year to e-file those returns. Members of firms must count returns in the aggregate. A summary of the new requirements appears in the IRS Most Tax Return Preparers Must Use IRS e-file webpage. The measures are […]
