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Browser & Online Issues

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Error Checking Out Online Return

If you encounter an error when trying to check out a client return, it may be due to one of the following issues: The file’s Read-Only attribute is enabled. The file has become corrupt. The TaxAct program cannot locate the file. The file has been deleted. Deselect Read-Only (For additional assistance, visit Microsoft Support) Close TaxAct. Click the Search field on your taskbar, type File […]

Browser Issues General – Online/Website Problems

Website problems can be caused by poor internet connection, or browser settings like add-ons, pop-up blockers, auto-fill, or other security settings. Here are some troubleshooting options: Try using a different web browser. Check your browser settings. Enable pop-ups temporarily for the TaxAct website if pop-ups are blocked.  Clear your cache and browsing history. You can […]