Website problems can be caused by poor internet connection, or browser settings like add-ons, pop-up blockers, auto-fill, or other security settings. Here are some troubleshooting options:

• Try using a different web browser.
• Check your browser settings. Enable pop-ups temporarily for the TaxAct website if pop-ups are blocked. 
• Clear your cache and browsing history. You can go to our Clearing Browser Cache FAQ to clear it.
• Try private or incognito browsing to prevent the browser from interfering with website use.  Depending on your browser, you can use one of these keyboard shortcuts to access incognito browsing:
  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N