Individual – Verification Codes
Each time you sign into your account, you are prompted to verify your identity with a 6-digit verification code sent by text (standard text rates apply) or authenticator app. You must have a valid, domestic phone number associated with your account to use TaxAct and complete verification steps. This extra layer of protection ensures that only you can access your account.
To choose how to receive your code, follow these steps:
- Sign in to your online TaxAct Account.
- At the top right, choose Settings from the menu.
- In the 2-Step Verification Method section, select
- Mobile Phone to receive verification codes as a text on your phone.
- If you prefer to use an authenticator app (Duo, Microsoft Authenticator, or Google Authenticator) on your mobile device, click Set Up and follow the prompts.
Tips
- Codes expire after a few minutes. You can request a new one if your current one has expired. Always copy and paste the correct, most recent code
- Ensure your contact info is up to date. If you need to make changes, see Manage or Update Account Information (Name, Address, Username, or Password).
- Select Remember this device when logging in if you’re using a trusted, private computer to reduce repeated verification.
- If you select this option and are still prompted to enter a verification code the next time you sign in, make sure cookies are not blocked in your browser settings.
- A full ten-digit domestic phone number is required for verification. Foreign phone numbers are not supported.
Code Not Received
If you do not receive the code, review the following options:
- If you are not receiving the code via text message, make sure that your phone has service, is not in airplane mode, is able to accept or receive short code text, and is not set to block unknown numbers.
- You can select to resend the code on the verification screen.
- If you still do not receive the code by text after completing these steps, you can click Update Mobile which will send a code to the email on file.
- Enter the verification code that you received via email. Then, update your mobile number. You will receive a code via the updated mobile number. Enter the code to verify your mobile number and log in.
- If you do not see the verification code in your email inbox after these steps, check your email folders (spam, junk, promotions).
- You can complete the alternative verification process if you have attempted the previous steps and all other verification methods have failed:
- On the screen Enter the code we sent… click Verify another way.
- Click Confirm your identity.
- Fill out the questionnaire with your current contact information.
- Click Next, then follow the instructions to verify your identity.
- There are five steps to the account recovery process. If you need to change your email address or phone number, you may do so after completing the steps and logging into your account.