California – State AGI/PIN rejection
If your California return is rejected due to a mismatch of the AGI and PIN information, you still have the opportunity to make changes to get the return accepted.
To correct the California rejection for your AGI/PIN mismatch, you have two options:
Option 1: You may contact the California Franchise Tax Board (FTB) at 1-800-852-5711 to obtain the correct information recorded to enter on your return. If you choose this option, you may need to file the state return by itself. In this case, be sure to complete all steps of the filing process in TaxAct, then click Submit to submit the corrected return.
Option 2: You may simply repeat the filing process for the state, and choose No, I don’t have my 20YY California return when prompted to select whether you have your prior year California AGI. This will allow you to print and complete the California FTB 8453-OL e-file return authorization form. You will then need to complete the e-filing steps again to submit the return electronically. You only need to keep a signed copy of Form 8453-OL for your records, you do not need to mail it.