Annual PCI compliance validation is required for all merchants who process credit card payments through Drake Pay. This validation ensures alignment with current PCI Data Security Standard (PCI DSS) requirements and industry best practices for secure payment processing. Drake Pay has partnered with MAXpci to facilitate PCI compliance. After enrolling in Drake Pay, you will receive an […]
NOTE Refund Advance loans have ended for 2026. If you are interested in learning about a Refund Advance, visit https://www.taxact.com/refund-advance. The following answers some frequently asked questions. How can you offer this at no extra cost? It’s true—you don’t have to pay any fees for a Refund Advance loan. If you are eligible for a Refund […]
If your tax return results in a refund, there are several options that you can choose from. Direct Deposit You can elect to have a refund directly deposited into up to three accounts at a bank or other financial institution (such as a mutual fund, brokerage firm, or credit union) in the United States. If […]
How do I get paid?Funds are deposited into the bank account you provided during the merchant application process. How quickly are payouts deposited into my account?Typically, payments are deposited into the bank account (provided during the merchant application process) within 2 business days from the date of sale. Is there a minimum amount that must […]
What is the Drake Pay Back-Office Portal?The Back-Office Portal is a tool available to all users so they can review transaction data, disputes, and deposits for all locations. Users can also view their fee profile, other business specific information, and export data with which reports can be created. How do I access the Drake Pay […]
If you can’t see the Republic Bank Refund Advance option when filing your client’s return, try the following: Scroll down – The Refund Advance feature may be located further down the page. Ensure you’ve scrolled all the way. Check eligibility – Your client’s return may not meet the qualifications for a Refund Advance. Verify eligibility with Republic Bank. […]
What is Drake Pay? Apply online and be ready to take payment within 48 hours of application submission if approved. Enable in-person payments as well as mobile and online. Provide your customers with credit, debit, and contactless payment options that typically get you paid in 2 business days. Why should I choose Drake Pay? Drake Pay […]
When you elect to have your TaxAct software fees deducted from your refund, you agree to a transfer of money through our bank partner, Republic Bank. You are able to view or print the Republic Bank Application that lists all bank transfer fees by following these steps: From within your TaxAct Online return click Return under Print Center. […]
You may not be seeing the TPG refund options when filing your client’s return because: You need to scroll down. The Fast Cash Advance option may be lower on the page than your screen allows you to view without scrolling. Please check to make sure that you have scrolled down all the way. Your client’s […]
TaxAct partners with Republic Bank & Trust Company (member FDIC) to allow TaxAct program fees to be deducted from your tax refund. When you choose to have your TaxAct fees paid from your tax refund in the filing steps, you must accept the Refund Transfer Application and Agreement. Section 5 of that agreement authorizes Republic […]
To correct the RBIN in the Republic Bank system and resubmit the bank applications: Log in to the Republic Bank website. Correct your RBIN. Go to the Rejected Applications tab to update the rejected bank applications with the new RBIN. Note. All rejected bank applications must be corrected on the Republic Bank website. Before submitting […]
The IRS requires tax software companies to receive a customer’s consent before showing any third-party options, such as different ways to pay for your software fees or receive your refund. If you e-sign your consent through the TaxAct program once, you will not need to sign it again. Your signature DOES NOT give TaxAct® the […]
How do I contact Santa Barbara Tax Products Group? Existing customers: Call 800-779-7228 Online and new customer contact: Santa Barbara Tax Products Group contact information
To contact Republic Bank, call their customer service at 1-866-581-1040. You can also go to the Republic Bank Tax Refund Solutions website. To log in, you need your SSN, date of birth, refund amount, and filing status.
