If you encounter an error when trying to check out a client return, it may be due to one of the following issues: The file’s Read-Only attribute is enabled. The file has become corrupt. The TaxAct program cannot locate the file. The file has been deleted. Deselect Read-Only (For additional assistance, visit Microsoft Support) Close TaxAct. Click the Search field on your taskbar, type File […]
If a page fails to load or you experience difficulties signing in to your account, it can be caused by your web browser cache (temporary browsing data for helping pages load more quickly the next time you access them). Clearing your cache will most likely resolve the issue. Before clearing your cache, close all other […]
For Windows or JavaScript errors in the program, please follow the instructions below to clear the cache in the TaxAct folder. For program years 2023 and on: Close all versions of TaxAct. You may want to restart your computer or use Task Manager to ensure no versions of TaxAct are running. Open a File Explorer […]
If your browser locks when you try to view a PDF document, tell Adobe Reader to launch the PDF in a new window instead of the same browser window. If you need help editing these settings, go to the Adobe Acrobat Learn & Support webpage. Note that any link in the information above is updated […]
A cookie file is used to identify you while you are using a site and when you return to a Web site. The cookie file is written to your hard drive and you can delete it at any time. A cookie file only contains the following information: that you visited the Web site the time […]
TaxAct Online uses pop-up windows in various places throughout the program as you prepare and file your tax return. If you are using “pop-up blocker” software that prevents additional browser windows from opening, you may need to exclude ‘www.TaxAct.com’ from the blocked sites list in order to complete your tax return. For help with this, […]
Javascript is necessary to take advantage of some of the features within TaxAct®. If your browser is set to disallow Javascript from running, some of these features may not operate properly. For specific instructions on enabling Javascript, please refer to the help sections for the specific browser you are using: Internet Explorer Firefox Google Chrome […]
Security settings can sometimes cause peculiar behavior when accessing some webpages that are not “trusted” by your computer. In order to avoid this behavior, you might need to add TaxAct’s website to your list of “Trusted Websites.” You should add https://www.TaxAct.com to your list of Trusted Sites. The instructions below use Internet Explorer as an example. For specific […]
In rare instances, an iPad application may crash due to memory shortage. This most commonly occurs on older devices with less available RAM. If you experience apps crashing on your iPad, the device may be using all of its available memory. This can often be fixed by turning off certain features that use large amounts […]
You may at times receive a message from Windows that a page contains both Secure and Non-Secure Items. This is not indicative of a security problem, but simply notes that the page has content that comes from our secure server and content that is delivered over normal internet protocols. This does not indicate that there is a […]
There are a few different causes for the “Page Cannot Be Displayed” error. Your internet connection was disconnected unexpectedly. The browser internet security connection settings may be incorrect. Cache/temporary internet files may need to be deleted. For additional info, see http://support.microsoft.com/kb/241344/?sd=RMVP. If you are encountering this error using TaxACT, you may complete the following to […]
A "Browser Extension" is a program that is added to an Internet Browser that provides additional functionality. Sometimes these "plug-ins" or "add-ons" can cause some webpages to not function properly. If you’re having trouble accessing our site using a particular browser, you will want to disable third-party browser extensions in the settings of the browser. Please […]
If you receive a JavaScript "Error on Page", "Script Error" or "A Runtime Error has occurred. Do you wish to Debug?", please review this help topic and follow the 5 easy steps to correct the problem. This error message can happen because of one or more of the following reasons: You may be running a […]
If you are in your TaxACT Online return, click the Back button, and receive a “Page is Expired” error, you may be experiencing an issue related to how the previous page was stored within your browser. In order to solve this issue, simply clear your browser cache, restart your browser, and sign back into your […]
