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Error Checking Out Online Return

If you encounter an error when trying to check out a client return, it may be due to one of the following issues: The file’s Read-Only attribute is enabled. The file has become corrupt. The TaxAct program cannot locate the file. The file has been deleted. Deselect Read-Only (For additional assistance, visit Microsoft Support) Close TaxAct. Click the Search field on your taskbar, type File […]

Clearing Browser Cache

If a page fails to load or you experience difficulties signing in to your account, it can be caused by your web browser cache (temporary browsing data for helping pages load more quickly the next time you access them). Clearing your cache will most likely resolve the issue. Before clearing your cache, close all other […]

Clearing the Program Cache

For Windows or JavaScript errors in the program, please follow the instructions below to clear the cache in the TaxAct folder. For program years 2023 and on: Close all versions of TaxAct. You may want to restart your computer or use Task Manager to ensure no versions of TaxAct are running. Open a File Explorer […]

Browser Locks Up When Printing

If your browser locks when you try to view a PDF document, tell Adobe Reader to launch the PDF in a new window instead of the same browser window. If you need help editing these settings, go to the Adobe Acrobat Learn & Support webpage. Note that any link in the information above is updated […]